Author: Kees
Company: Microsoft

T – A system to satisfy a range of customer orders for a variety of ‘engineered surface products’ and other related services, both as an individual company and in partnership with other manufacturers, by ensuring an effective and efficient translation or requirements, with required continuity, into high quality, profitable deliverables and by maintaining an ability to create effective solutions to customer problems while working within relevant industry standards, the requirements of the H&SE and other legal requirements.
S1 – A system to ensure that the human resources available to PTC match the requirements of all activities, in both the long and short term, while seeking to balance organisational and individual needs, but recognising the geographical and competitive nature of employment in the locality and relevant personnel and contractual policy.
S2 – A system to ensure the development of internal expertise and innovative ability to respond to and create opportunities for diversification in products and services so as to enhance the technical standing of PTC within its’ chosen market place.
S3 – A system to ensure that the physical resources available, including space and utilities, match the requirements of all activities and the resulting infrastructure, while exploiting developments in technology and related ‘best practice’ as a means of enhancing overall business performance, but recognising appropriate technical standards and current technical constraints.
S4 – A system to develop and maintain a current knowledge base to support all activities, which allows learning from the previous company history, by acquiring, processing and making available information as needed and by providing the source for reporting as required, but recognising the constraints arising from security, IPR and the freedom of data considerations.
L1 – A system to develop the customer-base to take advantage of developments in products, services and available capacity, on the basis of exploiting known quality and previous ‘delivery’ performance in order to achieve the growth required by the on-going business plan while maintaining the existing customer relations needed to achieve the hoped-for degree of customer satisfaction.
L2 – A system to ensure a satisfactory response to both risks and opportunities provided by competitors and other external influences in order to maintain and / or improve the required business performance.
PMC – A stakeholder owned system to plan to develop PTC to meet changing market demands and opportunities for its products and services through executing such plans and by maintaining an appropriate set of defined roles, with required authorities, to ensure that such development is coherent and timely while realising an adequate return on investment over both the long and short term, but recognising constraints arising from the current culture, finance availability and derived company policy.